RETURN POLICY
RETURN POLICY
Hello, if you have reached this section it is because you need to make an exchange or a return. It is very simple, you just have to keep in mind the following:
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All our exchanges and returns are FREE.
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The deadline to request an exchange or return is 30 days after receiving your purchase.
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The product must be in perfect condition and in its original packaging.
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You just have to send an email to hola@alvamexico.com specifying:
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Your name, phone number and email address.
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Order number.
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Detailed description of the reason for your exchange or return request.
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Clear photographs of the defective or damaged product (if applicable)
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Deliver the package to the parcel service assigned by us after answering your request to the email hola@alvamexico.com we will send you a parcel label that must be correctly attached to the order that is coming back. The products must be returned properly packaged to avoid any damage, loss or damage during the return transport. And if you prefer, after that you can follow up by whatsapp 2291160829.
If it is a purchase with FREE SHIPPING or SECOND EXCHANGE , it must be taken into account that all management costs are covered by the buyer. This service will cost $199.00 MN as a base, it may increase if you are in a remote area or extended zone. The final shipping total will be deducted from the total amount to be returned after the product arrives at our facilities.
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No exchanges will be made for items in the "OFFERS" section. Only a voucher with no expiration date can be generated for the value of the item to be used on a future purchase in the store ( alvamexico.com) .
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In the case of PERSONALIZED ADVICE The session can only be cancelled with 24 hours' notice, and the session can be postponed to the next session of the same session or another proposed activity. To receive full payment for the Personal Advice, cancellation must occur 3 days before the scheduled date.