Terms and conditions

This contract describes the general terms and conditions applicable to the access and use of the services offered by Puchito ® within the site www.puchito.mx

Any person wishing to access and/or use the site or the services may do so subject to the General Terms and Conditions, together with all other policies and principles governing puchito.mx  and which are incorporated herein by reference.

Consequently, all visits and each of the operations and transactions carried out on this site, as well as their legal effects, will be governed by these rules and subject to the legislation applicable in Mexico.

ANY PERSON WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH ARE MANDATORY AND BINDING, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES.

Prior to using the site and/or services, the User must read, understand and accept all the conditions established in the General Terms and Conditions. If you use this Site, it means that you have fully accepted the conditions established in the General Terms and Conditions and in the Policies of puchito.mx

Therefore, you agree to expressly comply with them.

01 – Capacity

The Services and/or the Site are only available to persons who have legal capacity to enter into contracts. Persons who do not have such capacity, minors or Users of puchito.mx may not use the services. who have been temporarily suspended or permanently disqualified.

02 – Registration

It is mandatory to complete the registration form in all its fields with valid data for the acquisition of the products offered on this site. The future User must complete it with his/her personal information in an exact, precise and true manner ("Personal Data") and undertakes to update the Personal Data as necessary.

puchito.mx may use various means to identify its Users, but it is NOT responsible for the accuracy of the Personal Data provided by its Users. Users guarantee and respond, in any case, for the veracity, accuracy, validity and authenticity of the Personal Data entered.

Once registered, the User will have a name and password that will allow personalized, confidential and secure access. The User will have the possibility of changing the access key, for which he/she must follow the procedure established on the respective site. The User is obliged to maintain the confidentiality of his/her access key, assuming full responsibility for maintaining the confidentiality of his/her secret key registered on this website, which allows him/her to make purchases. This key is for personal use and its delivery to third parties does not involve any responsibility on the part of puchito.mx. in case of misuse.

The User will be responsible for all operations carried out in his/her Account, by himself/herself and/or by third parties, since access to it is restricted to the entry and use of his/her password, which is the exclusive knowledge of the User. The User agrees to notify puchito.mx immediately and by suitable and reliable means, any unauthorized use of your Account, as well as access by unauthorized third parties to it. It is clarified that the sale, assignment or transfer of the Password is prohibited under any title.

puchito.mx reserves the right to reject any registration request or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or reimbursement.

03 – Information Privacy

To use the products and services offered by puchito.mx Users must provide certain personal data. Your personal information is processed and stored on servers or magnetic media that maintain high standards of security and protection, both physical and technological. For more information on the privacy of Personal Data and cases in which personal information will be disclosed, please consult our privacy policies.

04 – Modifications to the General Terms and Conditions

puchito.mx may modify the General Terms and Conditions at any time without prior notice by making the modified terms public on the Site.

05 – Procedure for using this website

When bidding on the goods offered through this site, puchito.mx will inform you, in an unequivocal and easily accessible manner, of the steps that must be followed to complete the transaction. The mere fact of following the steps indicated for such purposes on this site to make a purchase is equivalent to accepting that puchito.mx effectively has complied with the conditions contained in this number. It will also indicate its postal or electronic mail address and the technical means available to the consumer to identify and correct errors in the shipment or in its data.

06 – Payment methods that can be used on this site

The products and services offered on this site, unless otherwise indicated for particular cases or offers of certain products, can be paid for by credit card, through the systems prepared for this purpose. The latter will be composed of collection agents assigned to this purpose. Collection agents shall be understood as those companies through which the value of the goods offered on the Site is collected or received. Without prejudice to the aforementioned, the means of payment may vary at any time for particular offers or with respect to all those published on the Site. Such change will be published on the site through the advertising medium puchito.mx deems most appropriate. The use of the cards will be subject to the provisions of these Terms and Conditions and in relation to its issuer, and puchito.mx will not be responsible for any of the aspects related to the bank cards accepted on this site, such as the date of issue; expiration, blocks, etc. The site may indicate extraordinary purchase conditions depending on the payment method or financial institution called Kueski Pay, Aplazo, Zip, Mercado Pago, Paypal used by the user.

07 – Improving operations through this site

Through this website puchito.mx will make offers of goods and/or services, which may be accepted electronically, and using the mechanisms that the site itself offers for this purpose. Any acceptance of an offer will be subject to the condition precedent that puchito.mx validate the transaction. Consequently, for any operation carried out on this site, confirmation and/or validation and/or verification by puchito.mx , will be a requirement for the completion of the operation.

To validate the transaction p uchito.mx You must verify:

• 1. That it has, at the time of acceptance of the offer, the species in stock.
• 2. That validates and accepts the payment method offered by the user.
• 3. That the data registered by the client on the site coincide with those provided when accepting the offer.

To inform the user or consumer about this validation, www.puchito.mx must send a written confirmation to the same email address registered by the user accepting the offer, or by any means of communication that guarantees due and timely knowledge of the consumer. The operation will be deemed to be completed from the moment this written confirmation is sent to the user and in the place where it was issued.

The acceptance made by the user is irrevocable except in exceptional circumstances, such as www.puchito.mx materially changes the description of the item after acceptance, or there is a clear typographical error.

08 – Offer validity period and price

The validity period of the offer is the one that coincides with the effective date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for that promotion duly informed to the Consumer.

The prices of the products available on this site, while they appear on it, will only be valid and applicable on this site, and will not necessarily be applicable to other sales channels used by www.puchito.mx , such as physical stores, telephone sales, catalogs or others that may exist.

If prices appear as “0” or do not appear, it will be considered a system failure and such orders will not be valid under any circumstances since it is a system error and the prices do not reflect the real value of the sale.

www.puchito.mx may modify any information contained on this site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, until the time of receiving a purchase acceptance, which will oblige www.puchito.mx .

09 – Promotions

The promotions offered on this website are not necessarily the same as those offered by other sales channels used by www.puchito.mx . In cases where the site contains promotions consisting of the delivery of a product at a discount for the purchase of another, then the delivery of the goods delivered free of charge or at a reduced price will be made at the same place where the purchased product is delivered, unless the purchaser states, when accepting the offer, that he or she wishes the products to be sent to different addresses, in which case he or she must pay the cost of the delivery of both products. It is not possible to participate in these promotions without jointly purchasing all the products included in them.

10 – Shipping of Products

Products purchased through the site will be subject to the shipping and delivery conditions available on the site. The information on the shipping location is the sole responsibility of the user. The chosen shipping and delivery times are counted from www.puchito.mx has validated the purchase order and the payment method used, and business days are considered for compliance with said deadline.

Items for immediate delivery may take 3 to 7 business days depending on the destination and package chosen.

UNLIMITED PREORDER items may take 3 to 5 weeks depending on the destination and package chosen.

11 – Order cancellation

In operations carried out through this site, the user or consumer may retract the purchase made within the period of two (2) days from the delivery of the product, unless a longer period is expressly contemplated in a particular offer, for which purpose the user must comply with the provisions of point 12 below. After this period, www.puchito.mx may seek the best possible solution in pursuit of consumer satisfaction, without this being obligatory for it.

12 – Returns and exchanges procedure

Within this period, the consumer may proceed with the return by sending it to www.puchito.mx of the purchased product, in perfect condition of use and conservation, new and unused, together with its labels, packaging and original accessories, also in perfect condition, and accompanied by its respective invoice/ticket. Once the product has been received by www.puchito.mx at your address and after examining it, the amount paid for the price will be refunded, using the same method used to pay for the product. The return of the item by the consumer will not entail any penalty for www.puchito.mx or the consumer. To process the return, it is necessary to contact the following telephone number 2291160829 or by sending an email to hola@puchito.mx, which will be answered and providing the necessary instructions to make the return. The return must be made by the customer. The shipping and product collection costs in case of return will be borne by the buyer.

If upon receiving the product at our company, www.puchito.mx If it is found that the merchandise is not in its original packaging or that it has been damaged or is missing accessories due to causes attributable to the customer, a percentage equivalent to the discount with which it must be sold later due to being in such conditions or the cost that the manufacturer or importer must incur to leave it in optimal conditions will be deducted from the value originally paid for the product.

13 – Use of personal data registered on the site

The data referred to in these terms and conditions will be used to validate operations with users and/or consumers, and to improve the work of information and marketing of the products provided by puchito.mx , Under no circumstances will they be transferred to third parties.

14 – System or Database Violations

Any action or use of device, software, or other means intended to interfere with the activities and operation of puchito.mx is not permitted. as in the offers, descriptions, accounts or databases of puchito.mx Any interference, attempt or activity that violates or is contrary to the laws on intellectual property rights and/or the prohibitions stipulated in this contract will make the person responsible for the relevant legal actions and sanctions provided for in this agreement, as well as making the person responsible for compensating for any damages caused.

15 – Intellectual Property

The contents of the screens relating to the goods and/or services of puchito.mx As well as the information, data, texts, graphics, images, photographs, audio and video clips, logos, icons, programs, databases, networks, files that allow the User to access and use their Account, are the property of puchito.mx and are protected by international copyright, trademark, patent, industrial design and model laws and treaties. The improper use and total or partial reproduction of said contents is prohibited, except with the express written authorization of puchito.mx.

16 – Other websites

puchito.mx will not be responsible for the information provided by other websites and the consequences arising therefrom. puchito.mx does not guarantee, endorse or support in any way the access, information or content of any other website or portal in cases where such access is made from or to this one, whether such access is made through a link, banner or through any device available on the network. The Site may contain links to other websites which does not indicate that they are owned or operated by p uchito.mx . By virtue of puchito.mx puchito.mx has no control over such sites, and will NOT be liable for the content, materials, actions and/or services provided by them, nor for damages or losses caused by the use of them, whether caused directly or indirectly. The presence of links to other websites does not imply a partnership, relationship, approval, or endorsement by puchito.mx to such sites and their contents.

17 – Sanctions. Suspension of operations

Without prejudice to other measures, puchito.mx will warn, temporarily suspend or permanently disable a User Account or a publication and initiate the actions it deems appropriate, and will not provide its Services if:

• 1. Any law or any of the provisions of the General Terms and Conditions and other puchito.mx policies are breached .
• 2. If you fail to comply with your commitments as a User.
• 3. If it were incurred at the discretion of puchito.mx in malicious or fraudulent conduct or acts.
• 4. The identity of the User cannot be verified or any information provided by the User is incorrect.

In the event of suspension or disqualification of a User, all items purchased and offers made will be removed from the system, without any claim in favor of the User.

18 – System failures

puchito.mx does not guarantee the absence of eventual technical difficulties or failures in the systems or on the Internet. puchito.mx does not guarantee continued or uninterrupted access and use of its site. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond the control of puchito.mx ; in such cases, we will try to restore it as quickly as possible. puchito.mx does not guarantee the absence of errors or omissions on its website.

19 – Rates. Billing

Registration at puchito.mx It is free. When purchasing a product, the user must pay the published price and, if applicable, the shipping and delivery costs. puchito.mx reserves the right to modify, change, add, or eliminate the current rates at any time, which will be published on the site. However, puchito.mx may temporarily modify the Rate Policy and the rates for its services due to promotions, these modifications being effective when the promotion is made public or the announcement is made and until the date of its completion. puchito.mx reserves the right to take any judicial or extrajudicial measures it deems appropriate to obtain payment of the amount due.

In the event that charges have been billed that were not appropriate, the User must contact our Customer Service team to resolve the issue. By calling 2291160829 or sending an email to hola@puchito.mx, which will be answered as quickly as possible.

20 – Applicable Law

This agreement shall be governed in all its points by current Mexican laws.

21 – Address

The Fiscal and Legal address of puchito.mx is set at Francisco Villa 40B, Plan de Ayala neighborhood, Boca del Rio, Veracruz, Mexico.